What’s your return policy?

Hopefully, you love our products just as much as we do, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases can be returned within 30 days of receipt. We do not accept returns on items that have been substantially used. All sale items are final sale and cannot be returned or refunded.

How do I start a return online?

To initiate a return, please send an email to info@bamboobeauty.shop

Any shipping charges incurred for returning items will be the responsibility of the customer.

What if I was sent the wrong item or it arrived damaged?

If you received the wrong item or an item is missing, please contact us at info@bamboobeauty.shop If your items arrived damaged, please contact us via email and include a photo of the damaged item.

When can I expect my refund?

When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

Can I cancel or change my order?

Once the order has been placed, we cannot cancel or edit the order in any way. We cannot add or delete items from the order nor can we change the address entered at the time of order placement.

How long before my order will ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday 5pm EST. If you place an order after 5pm EST on a Friday, your order will be fulfilled on that following Monday. For quicker delivery, Next Day and 2nd Day shipping services are available. Please note that orders must be placed by 1pm EST to ship that day.

How much does shipping cost?

All orders placed over $50.00, ship for free. Orders under $50.00 will incur an $8.50 shipping charge. All orders ship via USPS Priority and require a PO Box or physical street address for delivery.

Where do you ship?

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

Disclaimer

The information and products provided on this website is not intended to be a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice, or delay in seeking professional advice, because of something you have read or purchased on this website. BambooBeauty.shop is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this site. Always consult with your doctor with regard to this information contained on or through this website. Be an active participant in your care. Consult your physician before taking or using any of the supplements or herbs on the site, especially if you have a pre-existing condition, for example a heart condition. Pregnant women are also advised to consult their primary care provider or physician before using any products.